Policies

Gina’s Kitchen Delights’ Privacy Statement, Shipping and Return Policy – Effective Date November 1st, 2015

Gina’s Kitchen Delights’ has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. This document describes Gina’s Kitchen Delights’ practices with respect to the collection of user information from this Web site. This document only applies to the Gina’s Kitchen Delights’ site www.ginaskitchendelights.com. We have taken extra steps to make sure your online shopping experience is the best and is safe and secure.

As a visitor to Gina’s Kitchen Delights’ web site, www.ginaskitchendelights.com, you have the right to understand our information privacy practices prior to providing Gina’s Kitchen Delights with any of your personal information (Personal information includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address).

 

What information we collect
Gina’s Kitchen Delights only collects personal information that you voluntarily provide to us.

How we use your information
Gina’s Kitchen Delights uses your personal information only for the purpose of responding to and fulfilling your requests for Gina’s Kitchen Delights products and services, and to provide online display advertising tailored to your interests. We may also contact you regarding product sales or promotions.

Who we share your information with for direct mail
We only have access to or collect information that you voluntarily give us. We will not share, sell or rent this information to anyone.

How you can control the use of your information
Gina’s Kitchen Delights provides you with the choice and control over the collection and use of your personal information, as well as a means of updating and correcting any personal information stored in your customer profile. This can be completed by requesting changes or deletions through the email address or phone number provide on our website, or through your own account management.

How you can decide what marketing communications you’ll receive
Gina’s Kitchen Delights may contact you regarding product sales or promotions. If you wish not to be contacted by our promotional-mail services please contact us through the phone number or email address provided on the website and request to be removed.  In this case, we will only send you e-mails that relate to the purchases you have made from Gina’s Kitchen Delights.

How we protect your information
To ensure the confidentiality of your personal information, Gina’s Kitchen Delights uses leading security technology and procedures which are reviewed regularly by our Security Team. 

By providing you with this Privacy Statement, Gina’s Kitchen Delights is pledging our continued commitment to protecting the information you provide to us. Gina’s Kitchen Delights regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your personal information made in this privacy statement.

Privacy Statement
This Gina’s Kitchen Delights Privacy Statement discloses the information privacy practices for Gina’s Kitchen Delights ‘ web sites, www.ginaskitchendelights.com.

Information collected about you
Gina’s Kitchen Delights collects personal information about you that you specifically and voluntarily provide. Personal information includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are not required to register at Gina’s Kitchen Delights in order to purchase, your personal information is needed in order to process and fulfill your order requests. Many areas of Gina’s Kitchen Delights can be accessed without providing any personal information.

On all Gina’s Kitchen Delights pages that collect personal information, we specifically describe what information is required in order to provide you with the product or service you have requested.

Gina’s Kitchen Delights collects personal information when you:

Registration Information
Gina’s Kitchen Delights collects your e-mail address and password when you register at our web site.

User Profile Information
Gina’s Kitchen Delights collects the full name, address, city, state, zip, country, e-mail address, shipping information and credit card information. This information is stored in the Account area of Gina’s Kitchen Delights.

Purchases
Gina’s Kitchen Delights collects the billing address of the credit card that is used to make a purchase. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for your purchases through ginaskitchendelights.com.

 

Surveys and Contests Information
We welcome feedback and offer visitors the opportunity to participate in surveys or to rate our products. Information collected by Gina’s Kitchen Delights when you participate in a survey or rate a product may include your full name, e-mail address, and street address.

Contacting Gina’s Kitchen Delights
Gina’s Kitchen Delights collects personal information such as your full name, zip code, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your account, logging on to Gina’s Kitchen Delights, accessing your account or purchasing a product.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance logging on to your Gina’s Kitchen Delights account.

Credit Card Guarantee

Your credit card is protected whenever you make a purchase through Gina’s Kitchen Delights, LLC. If any unauthorized charges appear on your credit card statement from Gina’s Kitchen Delights within 12 months of your last transaction with us, report this fraud to your credit card provider and contact us immediately by calling 303-642-5886 or e-mail us. Most credit card companies cover all charges resulting from credit card fraud, or may limit your responsibility to $50, the maximum allowed under the Fair Credit Billing Act. Gina’s Kitchen Delights is committed to making sure you’re covered.

Sharing your information

Gina’s Kitchen Delights will not share your information with any person, entity or third party company

Our legal obligations
Gina’s Kitchen Delights may disclose information against someone who poses a threat to Gina’s Kitchen Delights’ interests (such as customer fraud) or whose activities could bring harm to others.

Control access to your information

Gina’s Kitchen Delights believes that site visitors should have control over the collection and use of their personal information. You have access to your information in the following areas of ginaskitchendelights.com:

Your Account 
The Account page on Gina’s Kitchen Delights allows registered visitors to view and change their account settings. The e-mail settings option lets you change your e-mail address. You can change your shipping information from your account profile; update your name, phone numbers, and credit card information associated with your profile.

You can also close your ginaskitchendelights.com account by calling
303-642-5886

Communications from Gina’s Kitchen Delights

You will receive communications from Gina’s Kitchen Delights when you:

  • Request a forgotten password on your account
  • Make a purchase
  • Elect to receive special promotional marketing communications
  • Contact us with questions/suggestions

Request a forgotten password on your account
When you request your password, we will send your password via e-mail. All you need to enter is your e-mail address.

Make a purchase
Each time you make a purchase through Gina’s Kitchen Delights you will receive confirmation of your new purchase via e-mail.

Request customer support or submit questions/suggestions
When you request assistance with viewing your account, logging on to the ginaskitchendelights.com web site, or accessing your account, we will respond to you via e-mail or telephone.

Protecting your information

We want our site visitors to feel confident about using Gina’s Kitchen Delights to make a purchase, so we are committed to protecting the information we collect. Gina’s Kitchen Delights has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Gina’s Kitchen Delights only stores the information you provide when registering at Gina’s Kitchen Delights.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Gina’s Kitchen Delights over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

To verify the security of our site, look at our URL in your browser window. The letter “s” added to the “http” indicates that SSL is in effect. If you are using Netscape Navigator 3.0 or earlier, the broken key symbol in the lower-left corner of the browser window becomes solid when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the open padlock symbol in the corner changes to closed in secure mode. In Internet Explorer 4.0, a closed padlock appears in the corner when you are in secure mode. Also, in many cases, your browser will warn you if you are about to send information via a site that is not secure.

Changes to the Privacy Statement

Gina’s Kitchen Delights, LLC reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Gina’s Kitchen Delights, LLC will use your personal information, Gina’s Kitchen Delights, LLC will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in the Privacy Statement posted at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Gina’s Kitchen Delights

We want to make sure you have control over your online experience as a Gina’s Kitchen Delights customer, from purchasing product to protecting your personal information. If you have any questions or concerns, please call us at 303-642-5886 or email at gina@ginaskitchendelights.com

Shipping Policy

Gina’s Kitchen Delights, LLC is a cottage kitchen bakery, therefore, we do not ship outside of the state of Colorado.

We, at Gina’s Kitchen Delights, LLC, are excited to share our product with you!  As we desire our product to arrive to you as fresh as possible and don’t always have product readily in stock, we will prepare, if necessary, and ship your product within 48 hours of the receipt of your order unless otherwise communicated to you by us, or you have communicated a specific a target delivery date or date range.  Specific target delivery dates or date ranges may require additional posting.

Return Policy

Your satisfaction and happiness is important to us.  If, within three (3) days receipt of your order, your product is of unsatisfactory quality, you are entitled to a full refund. Please contact us at 303-642-5886 or gina@ginaskitchendelights.com to begin processing.